How Early Can I Cancel Comcast Service Before The Time

And so, yous want to cut ties with Xfinity (formerly Comcast Xfinity) internet service.

Whether you are unsatisfied with price, performance, or customer service, the fourth dimension has finally come to cut the cord.

Xfinity doesn't want to lose your business — and trust usa — they are going to practise absolutely everything in their power to go along you with them. If they fail to do so, set to receive cancellation fees.

Let'south take a look at what you can practise to cancel internet service with Xfinity in the simplest and nigh cost-effective manner.

Why Cancel Xfinity?

Xfinity, formerly known as Comcast Cable, has been a leading internet access provider (Internet service provider) when it comes to performance and speed for many years. Information technology fared well in our Xfinity review, besides.

However, equally with any visitor, information technology definitely has its drawbacks.

Here are two reasons why y'all may consider canceling your Xfinity Internet:

High Pricing and Hidden Fees: Xfinity covers more than area and offers college internet speeds than whatever other ISP, by a long-shot. They service almost every land in the United states at speeds upwards to 2gbps. However, that kind of performance doesn't come cheap. If you do a quick Google search, you lot will detect that many customers take very strong opinions (and language to match) towards their expensive internet bills, which is why it pays to always have the latest data on Xfinity deals and promotions on manus. When comparing Xfinity to other ISPs, their "entry-level" prices for lower speeds are equal, if non more expensive than what you would pay for higher speeds of another provider. One customer reported paying $39.99 for just 25 Mbps, non including rental fees for equipment. To put it in perspective Fios past Verizon advertises 100 Mbps speeds for the aforementioned price. In improver to your high monthly rates, Xfinity may as well slap some boosted fees onto your nib. Ane of which is a rental fee for the Gateway router/modem that Xfinity will effort to sell y'all. This device will set y'all back $11 a month, calculation up to $132 each year. In many cases, it saves you lot money, in the long run, to invest in purchasing your ain router for Xfinity. Another fee that Xfinity will tack onto your monthly neb is a "Universal Connectivity Charge." Basically, this is a contribution to a federal fund that helps provide affordable advice to rural and low-income customers.
Connexion issues: Connection issues and service outages are recurring issues amidst Xfinity customers. Many report complete loss of signal at random times throughout the day. Often these outages are caused past hardware issues (some other reason to get your ain router and modem), merely can also exist caused by routine maintenance and even astringent atmospheric condition.

Practical Steps to Abolish Xfinity Cyberspace Service

Most all ISPs employ an automated voice system to gather account information as well as reasons for your call. Xfinity is no different. Before you are able to speak to an actual human representative, you lot will be asked to provide these details via your phone.

After y'all successfully navigate through the robot menu and become through to an actual human. Y'all tin look to be asked fifty-fifty more questions about your situation. This is where things tin kickoff difficult. Hither are some steps to assistance the cancelation process along.

Stride 1: Reach a Retention Representative

After yous've gotten past all the automated vox menus and received the initial greeting from a customer service rep, inform them right away that you intend to cancel your Xfinity services. At this betoken, they should direct yous to the retentiveness department.

The retention section is Xfinity's last hope of keeping you on-lath with them. They volition put up a hard fight. The retention specialists accept been trained to negotiate and are very effective in making and so-chosen "exclusive" offers and prices audio very highly-seasoned.

Be very careful to pick upward the telephone with a determined mindset; otherwise, you lot may observe yourself being tempted into a less-than-stellar bargain.

This is the number for cancellations: 1 (800) 934-6489

Tip: You can avoid being put on hold for an bachelor retention representative past scheduling a phone call on the Xfinity website. You can also impress and fill up out a physical cancellation course. When they receive the grade past post, you volition receive a call allowing you to review counterfoil details with an Xfinity rep.

Stride ii: Be Ready to Requite a Solid Excuse

A skillful excuse tin can make or intermission a cancellation call. One of the first questions the retentiveness specialist will ask y'all is: "What is your reason for wanting to cancel with Xfinity?" If you requite them a weak alibi, they will take advantage of it and work their mode effectually it.

For instance, if you respond to their question by simply maxim: "I'1000 moving," they volition immediately enquire "where to," and begin to check if they provide service in that area and continue their retention pitch to keep you on-board.
To avert this, you should take a solid excuse that will be hard for them to work effectually.

Here is a list of reliable excuses that can help y'all speed up your cancellation experience and make it get a lot smoother:

I am moving in with my parents/friend/significant other, and they already accept another ISP.
I just started working for a new company, and they are paying for all of my services.
I just had a new [other Internet access provider] modem installed at my house; I demand to cancel with Xfinity.
I'chiliad moving to [strange country] for work.

These are but a few examples. The goal is to brand it very articulate that there is no apply in trying to reason and get you to stay on with them. Excuses such equally these are effective in shortening your conversation by reducing the number of needless questions and offers from the retention specialist.

Step three: Exist Firm and Assertive with Xfinity

It's important not to forget that the person you are talking to on the telephone is an actual living, breathing human with feelings. They are non evil thieves trying to steal your money; they are only doing their job. If you lot are finding information technology difficult to cancel, this means that they are doing their job well.

You're going to want to be friendly, but at the same time, you lot demand to exist firm. Yous could have what you call back is the perfect, fool-proof alibi, merely to find that the retention rep all the same insists that you lot continue their services.

They will more than than likely offer yous discounts and incentives in an attempt to sway your determination their way. Yes, they are being pushy, but they may be under obligation past Xfinity policies to do so.

In this case, be very clear, and in a kind manner, tell them that yous are unable to stay with them and that you need to abolish your Xfinity cyberspace service.

Step 4: Confirm the Xfinity Cancellation

This is very important! The last thing you want is to spend near an 60 minutes on the phone, only to find out that your Xfinity business relationship is still active, and have to start the whole procedure over once more.

When you are wrapping up your phone call, be sure to inquire the retentiveness specialist to verify that your Xfinity net service will be completely canceled. This is too a adept fourth dimension to inquire them about whatever equipment that may need to exist disconnected and returned.

Xfinity-van — *Prototype via torbakhopper/Flickr*

Avoiding Unnecessary Fees

This is where the cancellation process can get a petty frustrating. If you are canceling your Xfinity service because of the high rates, you definitely are non going to want to fork over more of your hard-earned greenbacks to pay for additional termination and equipment fees.

Hither are a few tips and tricks that tin can keep your money out of Xfinity's easily and in your wallet.

Is it worth canceling? Weigh up Early Termination Fees

When you signed on with Xfinity, they no doubt fabricated you sign a service agreement. Within this agreement, it states that if you wish to terminate your services outside of the agreed-upon dates, you will be charged an early termination fee (ETF). Fortunately for you lot, Xfinity doesn't have a flat rate for ETFs.

To calculate the amount they charge yous, they volition ordinarily take the number of months left in your contract and multiply them by $ten. So, if you lot want to cancel half dozen months early on, this would be a $60 fee.

Withal, if you want to cancel your Xfinity service early into your service agreement, you could potentially be charged hundreds of dollars.

Do the math to determine if you tin save coin by canceling early, otherwise, you may want to stick it out through the remainder of your contract.

Return Xfinity Equipment ASAP

Xfinity is notorious for unreturned equipment fees. You would expect that these fees would be easy to avert, merely send the equipment back so you won't exist charged. Even so, sometimes this isn't the example.

Numerous customers report that even afterward they returned the Xfinity equipment, (and received confirmation that it was received) they nevertheless received multiple calls a day from "equipment recovery services" requesting that the Xfinity holding be returned at once. Others take fifty-fifty had credit agencies contact them inquiring virtually "the unreturned equipment."

There are a few steps you can have to avoid this infuriating situation.

Initiate Your Render Online
Xfinity gives you the option to submit an equipment render form online. This is a adept identify to showtime considering they will take to put information technology on tape that you have initiated the render, making it hard to merits that the equipment is missing. Make sure to practice this right abroad.
Avoid Returning Through UPS (If Possible)
Xfinity tries to make the render process more than convenient for you by assuasive returns to be fabricated by simply dropping off the equipment at a UPS store close to yous. Still, This just creates i more opportunity for the equipment to become "lost."If possible, it is all-time to eliminate the middle man by returning the equipment directly to an Xfinity retail shop. Make sure they provide y'all with a receipt for your render.

Later on y'all've completed the render, it is all-time to call them to verify that it has registered in their system.

What if Xfinity is the Only ISP Pick in my Expanse?

With the huge area that Xfinity covers in that location is a pretty large take a chance that they are the only ISP in your area. If this is the example, it tin be quite difficult to completely cutting ties with them. Notwithstanding, there are steps yous can take to save some coin.

Consider "Cutting the Cord" with Cable: If yous currently have an Xfinity Triple Play entertainment parcel that includes cablevision goggle box, you might consider switching to a simpler plan. With so many streaming services similar Netflix, YouTube Tv, Hulu, and Amazon Prime Video, it'southward easy to salve a lot of coin by switching to one of these cablevision alternatives.
Negotiate: Ordinarily, if yous were trying to negotiate a lower charge per unit with Xfinity, you could threaten to leave Xfinity for a more affordable Internet access provider if they don't lower your rates. However, since they are the simply internet pick in your surface area, this complicates things a bit. Your best bet is to firmly limited your frustration with the amount you are paying each month.
Insist that you have been a loyal customer and yous deserve a lower rate. They volition most ever come downwards. Information technology may take a lot of complaining and negotiating, only with some patience and perseverance, y'all'll be able to work out an acceptable rate.
Cancel and Restart Service Under Another Person's Proper noun: If all else fails, in that location is one more method that many Xfinity customers have used to obtain a lower monthly rate. Cancel your service, and open a new business relationship under a friend, spouse, or parent'due south proper noun. This will give yous access to new customer pricing, but be warned, it tin violate Xfinity'south terms and conditions so tread advisedly.

Successfully Ending Your Relationship with Xfinity

Canceling your internet service can exist an irritating experience. Whether you lot want to completely eliminate all of your Xfinity services or merely negotiate a lower monthly rate, following these tips and tricks should make the whole procedure a little easier for you lot.